Case Study · Field Services / Utilities
FieldKit — Offline-First Field App
A cross-platform mobile app that let field crews capture inspections offline and sync cleanly when they got back to signal.
Greenline Utilities · 2024
100%
Offline capable
-90%
Re-entry time
0
Paper forms
The challenge
Greenline's crews worked in areas with no reliable connectivity, but their inspection tool assumed it was always online — so data was re-entered later from paper, with errors and delays.
Our approach
- 1Built an offline-first app with a local store and a conflict-aware sync layer.
- 2Designed inspection forms for one-handed use in the field, with photo capture and GPS tagging.
- 3Added a sync queue with clear status so crews always knew what had uploaded.
The result
- Inspections are captured once, in the field, and sync automatically when back in range.
- Paper re-entry was eliminated, removing a whole class of transcription errors.
- Office staff see completed inspections within minutes of a crew reconnecting.
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